Versand

Shipping Policy

Effective Date: [June 2 2026]

At Pexly, we work with suppliers and logistics partners worldwide to deliver products to our customers.

Order Processing

Orders are typically processed within 1 to 5 business days after payment confirmation.

Processing times may vary depending on product availability, supplier operations, holidays, and order volume.

Once an order enters processing, it cannot be cancelled.

Shipping Times

Estimated shipping times vary depending on destination, supplier location, customs procedures, and carrier operations.

Delivery estimates are provided for convenience only and are not guaranteed.

Tracking Information

Where available, tracking information will be provided once the order has been shipped.

Tracking updates depend on carrier systems and may not update immediately.

Customs and Import Duties

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by local authorities.

These charges are the responsibility of the customer unless otherwise stated.

Shipping Delays

Delays may occur due to:

Weather conditions

Carrier disruptions

Customs inspections

Public holidays

Supplier delays

High shipping volumes

Events beyond our reasonable control

Pexly is not responsible for delays caused by third parties.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Orders shipped to incorrect addresses provided by customers may not be eligible for replacement or refund.

Lost or Damaged Packages

If a shipment appears lost or arrives damaged, customers should contact support within 7 days of delivery or expected delivery date.

Each case will be reviewed individually.

Contact Information

For shipping-related inquiries:

Email: support@pexly.app