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Pexly Shipping Policy
Last Updated: September 2, 2026
Pexly is committed to providing a reliable and transparent shopping experience. This Shipping Policy explains how orders placed through Pexly are processed, shipped, tracked, and delivered.
1. Order Processing
Orders are generally processed after payment has been successfully confirmed.
Processing times may vary depending on the product, seller, warehouse, destination, payment confirmation, and availability.
Some orders may require additional processing time due to inventory availability, verification, or circumstances outside Pexly’s control.
Customers will receive available order and shipping information through the contact details provided during checkout.
2. Shipping Times
Estimated delivery times vary by product and destination.
Where available, an estimated delivery timeframe will be displayed during the shopping or checkout process. Delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Customs processing
- Weather or natural events
- Public holidays
- Incorrect or incomplete delivery information
- Local delivery restrictions
- Product availability
- Other circumstances outside Pexly’s reasonable control
An order may arrive earlier or later than the estimated delivery date.
3. Shipping Costs
Shipping charges, where applicable, will be displayed before an order is completed.
Shipping costs may vary based on:
- Destination
- Product
- Package size or weight
- Shipping method
- Carrier
- Seller or fulfillment location
Pexly does not charge a separate platform fee simply for using the Pexly platform. Any applicable product, shipping, payment-processing, or other charges will be disclosed where applicable before completion of the transaction.
4. Order Tracking
Where tracking information is provided by the applicable carrier or fulfillment provider, it may be made available to the customer.
Tracking information can sometimes take time to become active after an order has been shipped.
Pexly is not responsible for inaccuracies or delays in tracking information supplied by third-party carriers.
5. Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges are generally the responsibility of the customer.
Pexly does not control customs authorities and cannot guarantee that an order will not be subject to customs charges or delays.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete delivery information.
Pexly may not be responsible for delivery failures, additional shipping charges, returns, or delays resulting from an incorrect, incomplete, or outdated address supplied by the customer.
If you identify an address error after placing an order, contact Pexly as soon as possible. Address changes cannot be guaranteed once an order has entered processing or shipment.
7. Lost, Damaged or Missing Packages
If an order appears to be lost, damaged, or incorrectly delivered, customers should contact Pexly promptly with their order information.
Pexly may work with the applicable seller, fulfillment provider, or shipping carrier to investigate the issue.
Where appropriate, Pexly may request additional information or documentation, including photographs of damaged packages or products.
Resolution may depend on the circumstances of the shipment and the applicable carrier or fulfillment provider’s procedures.
8. Delivery Delays
Pexly is not responsible for delays caused by events or circumstances outside its reasonable control, including carrier disruptions, customs delays, severe weather, natural disasters, strikes, government restrictions, infrastructure failures, or other force majeure events.
Where practical, Pexly will provide available information regarding significant shipping delays.
9. Split Shipments
An order containing multiple products may be shipped in separate packages or from different fulfillment locations.
As a result, items from the same order may arrive at different times.
10. Delivery Confirmation
A shipment may be considered delivered when the applicable carrier records the package as delivered to the address or delivery location provided with the order.
If a package is marked as delivered but cannot be located, customers should first check the delivery address, surrounding area, building reception or mailroom, and contact the carrier where appropriate.
Pexly may assist with an investigation where reasonably possible.
11. Changes to This Shipping Policy
Pexly may update this Shipping Policy from time to time to reflect changes to our services, fulfillment arrangements, carriers, or legal requirements.
The updated version will be published on the Pexly platform with a revised “Last Updated” date.
12. Contact
For questions regarding shipping or an existing order, please contact Pexly through:
Pexly Contact: https://www.pexly.app/en/contact
Please include your order number and relevant shipping information so that we can assist you more efficiently.