Refund policy

Refund Policy

Effective Date: [June 6, 2026]

At Pexly, we are committed to providing a reliable dropshipping platform that connects customers with products from third-party suppliers. By placing an order through our platform, you acknowledge and agree to the terms outlined in this Refund Policy.

Order Processing and Finality

Once an order has been successfully placed and payment has been confirmed, our system immediately begins processing the order with the supplier. Due to the automated nature of our fulfillment process, orders may be transmitted to suppliers shortly after purchase.

For this reason, once an order has entered the processing stage, it cannot be canceled, modified, refunded, or reversed. Customers are responsible for carefully reviewing all order details, including product selection, quantities, shipping information, and pricing before completing a purchase.

Eligibility for Refunds

Refund requests may only be considered under the following circumstances:

• The customer was charged multiple times for the same order due to a verified system error.

• The ordered product is unavailable and cannot be fulfilled by the supplier.

• The customer receives a product that is substantially different from the product description provided at the time of purchase.

• The product arrives severely damaged due to shipping and sufficient evidence is provided.

• The order is officially confirmed as lost in transit by the shipping carrier.

All refund requests are subject to review and approval by Pexly.

Non-Refundable Situations

Refunds will not be provided in the following situations:

• The order has already been processed or submitted to the supplier.

• The customer changes their mind after placing an order.

• The customer entered an incorrect shipping address, email address, phone number, or other order information.

• Delivery delays caused by customs inspections, weather conditions, transportation disruptions, or other circumstances outside the control of Pexly.

• The customer refuses delivery of the package.

• Minor variations in product appearance, packaging, color, or design that may occur between suppliers and manufacturers.

• Products damaged after delivery due to misuse, neglect, improper handling, or normal wear and tear.

• Claims submitted without sufficient supporting evidence.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact our support team within 7 days of delivery.

Your request should include:

• Order number

• Description of the issue

• Clear photographs or videos showing the problem

Failure to provide the required information may result in the rejection of the claim.

Lost Shipments

If tracking information indicates that a package has been lost in transit, Pexly will investigate the matter with the relevant shipping carrier and supplier. Depending on the outcome of the investigation, a replacement or refund may be offered at our discretion.

Chargebacks and Payment Disputes

Customers are encouraged to contact Pexly before initiating a chargeback or payment dispute with their financial institution. Filing fraudulent or unjustified chargebacks may result in account restrictions, suspension, or permanent termination of access to Pexly services.

Processing Approved Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider, bank, or card issuer. Pexly is not responsible for delays caused by third-party financial institutions.

Limitation of Liability

Pexly acts as a platform facilitating product sourcing and fulfillment through third-party suppliers. While we strive to ensure a high-quality experience, we cannot guarantee supplier inventory levels, manufacturing consistency, shipping carrier performance, or customs processing times.

Changes to This Policy

Pexly reserves the right to modify, update, or amend this Refund Policy at any time without prior notice. Continued use of our platform following any updates constitutes acceptance of the revised policy.

If you have questions regarding this Refund Policy or wish to submit a refund request, please contact our support team:

Email: support@pexly.app